Co-managed IT pairs an internal IT employee or small team with an external managed services provider that supplements coverage, specialized expertise and after-hours support rather than replacing internal staff. G6 offers this model for companies with an existing IT resource who needs additional bandwidth, security depth or 24/7 coverage.
Internal IT augmentation is effective:
- Tier 2 and Tier 3 escalation support gives an internal generalist access to specialized expertise for complex security, cloud or compliance issues.
- After-hours and weekend monitoring extends coverage beyond a single internal employee’s working hours without requiring an additional full-time hire.
- If an internal IT employee is out sick, on vacation or focused on a major project, then G6’s team continues monitoring and responding to day-to-day tickets without a coverage gap.
- Shared documentation and RMM (remote monitoring and management) access keep both the internal employee and G6’s team working from the same current picture of the environment.
See the Managed IT Services page or read our related answer: What is managed IT support and how is it different from break-fix IT services?