Question 1

What happens during a Microsoft 365 migration, and how long does it take?

Accepted Answer

Properly managing Microsoft 365 and Azure requires specialized knowledge that evolves constantly; Microsoft releases hundreds of updates and configuration changes every year. Self-managed environments consistently show higher rates of security misconfiguration, compliance gaps and licensing waste than professionally managed environments. A local partner like G6 gives you the added advantage of understanding your regional business environment, availability for in-person strategy sessions and emergency response, and a long-term relationship where your technology partner knows your business inside and out.

Question 2

Can Microsoft 365 help my business meet CMMC compliance requirements?

Accepted Answer

Yes, but it requires the right licensing and careful configuration. CMMC compliance for defense contractors typically requires Microsoft 365 Government GCC or GCC High plans, which are hosted in FedRAMP-authorized cloud environments separate from standard commercial tenants. Standard Microsoft 365 plans do not meet CMMC requirements on their own. G6 has experience supporting government and defense-adjacent clients and can assess your CMMC level requirements, recommend the appropriate licensing, and configure your environment accordingly.

Question 3

What is the difference between Microsoft 365 Business Basic, Standard and Premium?

Accepted Answer

Business Basic includes web and mobile versions of Office apps plus 1 TB of OneDrive storage, but no desktop applications. Business Standard adds full desktop app installations and more advanced collaboration features. Business Premium adds everything in Standard plus advanced security, including device management, threat protection and information protection — making it the minimum recommended plan for businesses with compliance requirements or sensitive data. Matching the right license to each user role is a core part of our optimization work.

Question 4

How much does managed Microsoft 365 and Azure support cost?

Accepted Answer

Pricing is typically structured per user per month or as a flat monthly fee, depending on the scope of management and the size of your organization. Cost varies based on user count, environment complexity, compliance requirements and whether you need Azure management in addition to Microsoft 365. The best way to get an accurate picture is to schedule a cloud strategy session to assess your specific needs. Many businesses find that the cost of professional management is more than offset by savings from license optimization alone.

Question 5

What are the biggest Microsoft 365 security risks for small businesses?

Accepted Answer

The risks we see most consistently for small businesses are accounts without multi-factor authentication enabled, overly broad file-sharing permissions that give employees and AI tools like Copilot access to data they should not see, a lack of conditional access policies allowing logins from unauthorized devices, no data loss prevention rules to stop sensitive information from leaving the organization, and disabled audit logging that makes incident investigation impossible. Every one of these risks is fixable with proper configuration and ongoing governance.

Question 6

Is Microsoft 365 HIPAA compliant out of the box?

Accepted Answer

No. Certain Microsoft 365 plans are HIPAA-capable, meaning they include the features required for compliance, but those features must be properly configured. Microsoft also requires a signed business associate agreement before any HIPAA obligations apply. Out of the box, audit logging may not be enabled, data loss prevention policies may not be configured and retention settings may not be aligned with HIPAA requirements. G6 configures your environment for HIPAA compliance, documents the controls for audits and monitors them on an ongoing basis.

Question 7

How do I know if I’m overpaying for Microsoft 365 licenses?

Accepted Answer

If no one has audited your licenses in the past 12 months, you almost certainly are. The most common sources of waste include orphaned accounts still assigned expensive licenses, users on premium plans who only need basic features, duplicate tools across overlapping subscriptions, and unused add-ons that were never canceled after a trial. Industry data shows the average organization wastes 25 to 40 percent of its Microsoft licensing spend. G6 runs a thorough license audit during our initial assessment and repeats it quarterly to keep costs optimized as your team changes.

Question 8

Does Microsoft 365 automatically back up my data?

Accepted Answer

No, and this is one of the most common and costly misconceptions. Microsoft operates on a shared-responsibility model: they keep the service running and protect the infrastructure, but safeguarding your data is your responsibility. Default retention for deleted items is only 14 to 30 days, and Microsoft explicitly recommends third-party backup. G6 implements enterprise-grade backup and retention policies so your data is protected even if files are accidentally deleted, an account is compromised or ransomware encrypts your environment.

Question 9

What is Microsoft 365 governance, and why does my business need it?

Accepted Answer

Microsoft 365 governance is the set of policies, configurations and ongoing management practices that keep your cloud environment secure, compliant and cost-efficient. Without governance, security settings drift over time, user permissions accumulate beyond what’s appropriate and licensing costs creep up without anyone noticing. Microsoft provides the tools, but governance is what makes those tools work for your business instead of against it. For small businesses without a dedicated IT team, a governance partner fills that critical gap.

Question 10

How do I choose a managed service provider for my law firm?

Accepted Answer

We know that choosing your law firm’s IT consulting company is a huge decision. There are a few things that you need to keep in mind when choosing a managed IT service provider.

First, understand your law firm’s unique needs. Does your IT department need a little more support or do you need a fully managed IT department from an expert, like G6 IT?

When interviewing potential managed IT services for law firms, ensure they have experience in working with law firms. While interviewing, make sure their services line up with your needs.

We highly suggest that you choose one that focuses on open communication, reliability and proactive support.

Question 11

When are you available to support your clients?

Accepted Answer

We know that IT emergencies do not always happen during billable hours, therefore we are there for you 24/7/365. Our managed IT services for law firms’ foundation is open communication and being a reliable partner to every one of our clients.

Question 12

Do you offer security awareness training for our lawyers and staff?

Accepted Answer

Yes, cyber security awareness training is important to keeping your law firm safe. Rely on our law firm IT consulting services to properly train your lawyers and staff to be able to spot potential threats. A large portion of cyber security breaches and attacks are caused by human error, but security awareness training significantly reduces the risk.

Question 13

What is the difference between a security system and a surveillance system?

Accepted Answer

The difference between a security system and a surveillance system can be found in each of their individual purposes. While a security system is designed to protect digital assets from security threats, a surveillance system focuses on monitoring activities within a specific area using recording software. In summary, security systems aim to prevent security threats, while surveillance systems are primarily focused on monitoring and recording activities for later viewing.

Question 14

How can I improve my network infrastructure?

Accepted Answer

Improving your network infrastructure involves first assessing your current infrastructure to identify weaknesses and areas for improvement. Consider factors such as network speed and security. Then, invest in networking equipment, including routers and switches, to ensure optimal performance. Implement network segmentation to improve security and manage traffic, and consider upgrading to faster networking systems such as Gigabit Ethernet to increase speed and bandwidth.

Question 15

What are the 4 phases of cloud migration?

Accepted Answer

The 4 phases of cloud migration are assessment and planning, migration, optimization and management/maintenance. In the assessment and planning phase, organizations evaluate their current IT infrastructure and develop strategies for the process of migrating assets to the cloud. During migration, data is switched over to the cloud, with careful planning to minimize disruptions. Optimization focuses on fine-tuning cloud resources for performance and cost-effectiveness. Finally, in the management and maintenance phase, monitoring to ensure security of the cloud environment will conclude the migration process.

Question 16

How do I choose an IT consultant?

Accepted Answer

To choose the right IT consultant, start by clearly understanding your needs and the specific services you’re looking for. This will help you narrow down your options and find consultants who specialize in your chosen areas. Then, research consultants, make a list and check their credentials, focusing on experience and reputation.

Look at client testimonies to get an honest view of their skills and achievements. Ensure they can explain technical concepts clearly and that their working style aligns with your goals and company culture. When meeting, discuss pricing upfront, and present hypothetical scenarios to test their expertise. Finally, it’s imperative to search for consultants who stay updated with the latest technology trends and advancements.

Question 17

What does G6 offer in terms of secure wireless solutions?

Accepted Answer

G6 provides managed wireless services for military-grade IT. Our solutions offer safe and reliable Wi-Fi connectivity, allowing you and your employees to stay connected to the company's network wherever you are in the office, ensuring optimal productivity.

Question 18

What does network infrastructure management involve?

Accepted Answer

With G6's network infrastructure management, we handle the complexities of your information technology. This allows you and your staff to focus on core business tasks and overarching goals while ensuring a seamless and efficient IT network.

Question 19

How does G6 handle procurement services?

Accepted Answer

G6's procurement services are brand-agnostic, aligning your infrastructure with superior functionality. Whether you need servers, data center equipment, or cloud technology, we deliver tailored solutions to meet your unique business needs.

Question 20

What does G6 offer in terms of cloud infrastructure management?

Accepted Answer

G6 specializes in cloud infrastructure management, optimizing your cloud-based network services. Our experts help you navigate between public, private, or hybrid cloud solutions, ensuring efficiency, security, and scalability for businesses of any size.

Question 21

When are your company IT support services available?

Accepted Answer

Technology issues or cyber attacks can happen anytime, regardless of business hours. That is why we always have an IT professional available for support 24/7/365.

Question 22

How would IT support benefit my business?

Accepted Answer

IT support can keep your business safe from costly cyber attacks, streamline and improve your company’s workflow and so much more. Nowadays, no company can not run without relying on technology and unfortunately, sometimes technology comes with issues. A reliable, experienced IT company like G6 IT is here to help take away the frustrations that sometimes come with technology usage.

Question 23

What company IT support services do you provide?

Accepted Answer

G6 IT offers a wide variety of services designed to benefit your company. Anything from fully managing your IT needs, to ensuring your cybersecurity and compliance needs, and tech support. You can see our full list of services here.

Question 24

What hours are you available to support your clients?

Accepted Answer

We are available 24/7/365. IT emergencies do not always happen from 9 am to 5 pm, Monday to Friday. Especially in the industrial industries. We pride ourselves on our open communication, and the reliability we provide to every one of our clients.

Question 25

How can a managed IT provider help my industrial company grow?

Accepted Answer

There are many ways an IT provider can help your industrial or manufacturing company grow. From integrating your IT processes to become more efficient or having a reliable IT support system, like G6 IT, in place to minimize downtimes. IT is the backbone of your company, let our industrial IT services foster growth.

Question 26

How do I choose a managed service provider for my industrial company?

Accepted Answer

There are a few things you need to keep in mind when you are choosing which managed service provider.  The first thing is to understand the needs of your company. Does your IT department need a little support or do you need a qualified team, like G6 IT, to fully manage your IT needs?When you speak to potential industrial IT services providers, make sure they have experience in the industrial or manufacturing industry.  Ensure their services line up with your needs. Choose one, like G6, who prides themselves on reliability, open communication and proactive support.

Question 27

Why choose a local IT service helpdesk over a national provider?

Accepted Answer

A local outsourced service desk offers something a national provider simply cannot through accountability, familiarity and the ability to show up in person when it matters. Our team knows Fort Wayne businesses, understands the regional landscape and has built long-term relationships with our clients because we're invested in this community. When you call G6, you reach someone who knows your name, knows your environment and has a genuine stake in your success. We are your neighbors.

Question 28

What should I look for when evaluating an IT service helpdesk provider?

Accepted Answer

Look for defined response time commitments in writing, a local team with on-site capability, background-checked and professionally certified technicians, transparent monthly reporting and a support model that fits your business size and complexity. Be cautious of providers who only offer email ticketing with no phone support, rely entirely on offshore staff or can't clearly explain their escalation process. The right IT service helpdesk partner should feel like an extension of your team.

Question 29

How does G6 keep track of support history for my business?

Accepted Answer

We use a professional ticketing system to log every support request, track its status and document its resolution. This gives us a complete history of every issue, how long it took to resolve and what was done to fix it. Over time, this data helps us identify recurring problems and address their root causes proactively, reducing the volume of support requests your team submits. This operational visibility is one of the advantages of a managed outsourced service desk over ad hoc or break-fix arrangements.

Question 30

Can G6 support a remote or hybrid workforce?

Accepted Answer

Absolutely. Our IT service helpdesk is especially designed for distributed teams, since we can connect remotely to diagnose and resolve issues on devices anywhere your employees work. We also support VPN configuration and troubleshooting, remote access setup and endpoint connectivity for home office environments. For issues that require physical presence, our local team can dispatch on-site to your primary location.

Question 31

How fast does G6 respond to support requests?

Accepted Answer

Response times depend on the severity of the issue and the support tier in your service agreement. Critical issues affecting your entire operation receive immediate attention, while lower-priority requests are addressed within defined windows. We track response and resolution times and report them monthly so you always have visibility into the quality of your IT service helpdesk coverage.

Question 32

What kinds of issues does G6&#8217;s IT service helpdesk handle?

Accepted Answer

We handle the full range of day-to-day IT issues your team encounters, from password resets and account lockouts, software errors and application crashes, email and connectivity problems, printer and peripheral issues, VPN and remote access troubleshooting and hardware failures. For issues that can't be resolved remotely, our local technicians can come on-site. If an issue requires deeper infrastructure work, we escalate internally and keep you informed throughout.

Question 33

What is an outsourced service desk and is it right for my business?

Accepted Answer

An outsourced service desk is an IT service helpdesk provided by an external partner rather than in-house staff. We give you the capabilities of a full IT support team without the cost of hiring, training and managing employees. It's well-suited for businesses that don't have internal IT staff, as well as for growing organizations that need scalable support without fixed overhead. G6 functions as a seamless extension of your team: your employees interact with us exactly as they would an internal IT department.

Question 34

Why is cybersecurity important in government agencies?

Accepted Answer

The biggest security concern for local government agencies is their access to large amounts of sensitive information. This information most likely includes citizens' data and

Question 35

What are the threats to local governments in cybersecurity?

Accepted Answer

Endpoint security incidents, such as data breaches, unauthorized access and insider threats are on the rise. However, the biggest weakness in many local, city and state government organizations is that their cybersecurity programs are not comprehensive.

Question 36

How do I choose an MSP for my municipality or agency?

Accepted Answer

Doing your due diligence is critical. You can start by assessing your organization’s needs. Check each potential MSP’s experience with assisting local government or municipalities. Review their services and security practices. Be sure you understand the contract terms for each MSP you’re considering.

Question 37

Can GRC management be automated?

Accepted Answer

Yes. We utilize specialized tools to provide continuous compliance monitoring, which tracks your status in real-time rather than relying on manual spreadsheets that are outdated the moment they are saved.

Question 38

How does GRC help with cyber insurance?

Accepted Answer

Most insurance carriers now require proof of a formal GRC program before issuing or renewing policies. Having documented policies and regular risk assessments can often lead to lower premiums and a higher likelihood of claim approval.

Question 39

How often should we perform a GRC review?

Accepted Answer

Compliance isn't a one-and-done event. We recommend a comprehensive review at least annually, or whenever you make significant changes to your network, such as migrating to the cloud or adding a new line-of-business application.

Question 40

Does a risk assessment guarantee we will pass our audit?

Accepted Answer

A risk assessment identifies gaps in your security posture. While it doesn't automatically grant certification, it provides the remediation roadmap necessary to ensure that when the auditor arrives, every required control is documented and functioning.

Question 41

What is the difference between compliance and governance?

Accepted Answer

The difference between a security system and a surveillance system can be found in each of their individual purposes. While a security system is designed to protect digital assets from security threats, a surveillance system focuses on monitoring activities within a specific area using recording software. In summary, security systems aim to prevent security threats, while surveillance systems are primarily focused on monitoring and recording activities for later viewing.

Question 42

How much time will the fractional officer spend with us?

Accepted Answer

Every engagement is custom. Whether it's four hours a month for oversight or one day a week for a major digital overhaul, we scale our involvement to match your needs.

Question 43

Do we need a vCTO if we already have an IT manager?

Accepted Answer

Yes. Often, an IT manager is focused on day-to-day tasks. A vCTO mentors that manager and provides the executive-level reporting and budgeting that helps the CEO make informed decisions.

Question 44

How is this different from my current IT support?

Accepted Answer

Support (MSP) focuses on keeping the lights on and fixing what’s broken. Fractional L\leadership (CTO/CISO) focuses on the why and the what's next, ensuring your IT investments align with your business goals.

Question 45

What is a &#8220;fractional&#8221; officer?

Accepted Answer

It’s an executive-level professional who provides leadership on a part-time or project basis. You get 100 percent of the expertise at a fraction of the salary and benefits cost of a full-time hire.

Question 46

Why should I hire a managed provider instead of handling endpoint security in-house?

Accepted Answer

Managing an endpoint protection service effectively requires specialized tools, around-the-clock monitoring and expertise that evolves constantly as the threat landscape changes. Most small and mid-size businesses don't have the staff or budget to replicate this internally. Without active endpoint detection and response, threats can go undetected for days or weeks. A managed provider like G6 gives you enterprise-grade endpoint security at a predictable monthly cost, with a local team that knows your environment and is reachable when something goes wrong. We are located in Fort Wayne, so we are your neighbors.

Question 47

Can you manage endpoints for a remote or hybrid workforce?

Accepted Answer

Absolutely. Our endpoint detection and response tools and endpoint protection service are cloud-managed by design, meaning we can monitor, patch and protect devices regardless of where they're physically located. Whether your team works from the office, from home or while traveling, we maintain visibility and control over every device. This is increasingly important as the traditional network perimeter has dissolved and the endpoint itself has become the primary security boundary.

Question 48

What compliance requirements does endpoint security help satisfy?

Accepted Answer

Proper endpoint security is a foundational requirement for most regulatory frameworks, including HIPAA, CMMC, NIST SP 800-171, PCI-DSS and the FTC Safeguards Rule. Specifically, these frameworks require patch management, device configuration standards, access controls and audit logging. These are all core components of our endpoint protection service. We document our controls to support your compliance audits.

Question 49

How does patch management work, and why does it matter?

Accepted Answer

Software vendors release patches to fix known vulnerabilities in their products. When patches are delayed or missed, those vulnerabilities remain open to exploitation. Our endpoint protection service automates the deployment of operating system and application updates across your entire device fleet, tracks patch status and alerts us when a device falls out of compliance. For most businesses, unpatched software is the single most preventable source of security incidents.

Question 50

Do you manage mobile devices and personal phones used for work?

Accepted Answer

Yes. Through mobile device management (MDM), we can enroll and manage smartphones and tablets — whether company-owned or personal devices used for work (BYOD). MDM allows us to enforce security policies, require passcodes and encryption, push updates and remotely wipe a device if it's lost or stolen. For businesses where employees access company email or files on personal devices, MDM is a critical layer of protection that most small businesses overlook.

Question 51

What happens if an endpoint is compromised?

Accepted Answer

Our endpoint detection and response capabilities alert our team in real time when a threat is identified on any managed device. Depending on the severity, we can automatically isolate the device from the network to prevent the threat from spreading, then investigate, remediate and restore normal operation. We document the incident and provide you with a plain-language report of what happened, what we did and what steps are being taken to prevent recurrence. Response speed is what limits damage, and our monitoring infrastructure is built around that principle.

Question 52

What is a managed endpoint protection service, and what does it include?

Accepted Answer

A managed endpoint protection service means G6 takes full responsibility for deploying, configuring, monitoring and maintaining your endpoint security tools. It includes enterprise-grade antivirus and anti-malware, threat prevention, patch management, device configuration hardening and compliance reporting, all delivered as a fully managed service with human oversight. The result is consistent, current and monitored protection across every device in your fleet without adding burden to your internal team.

Question 53

What counts as an endpoint in my business network?

Accepted Answer

Any device that connects to your network or accesses your business data is an endpoint. This includes desktop computers, laptops, smartphones, tablets, printers, point-of-sale terminals and increasingly, IoT devices like smart thermostats or security cameras. Remote work has expanded the definition considerably — an employee's home laptop accessing company email is an endpoint that requires the same level of protection as a workstation in your office.

Question 54

What is endpoint detection and response (EDR), and how is it different from antivirus software?

Accepted Answer

Endpoint detection and response is an advanced security capability that continuously monitors endpoint activity, detects suspicious behavior in real time and enables rapid investigation and containment when a threat is identified. Traditional antivirus software relies primarily on known threat signatures, so that it catches what it recognizes. EDR uses behavioral analysis and telemetry to detect previously unseen threats, including fileless attacks, living-off-the-land techniques and advanced persistent threats. For businesses facing modern threats, EDR is a significant upgrade over signature-based antivirus alone.

Question 55

What is endpoint security, and why does my business need it?

Accepted Answer

Endpoint security is the practice of securing every device that connects to your business network, including laptops, desktops, phones, tablets and servers. Each device is a potential entry point for attackers, and without a managed endpoint protection service, a single compromised device can expose your entire organization. For businesses without a dedicated IT team monitoring their device fleet daily, managed endpoint security fills that critical gap and significantly reduces risk.

Question 56

What is the main risk of bad security in DNS?

Accepted Answer

The main risk of bad security in DNS lies in its susceptibility to various cyber threats, which can compromise the integrity of network resources and data. DNS serves as a critical component of the internet infrastructure, but without adequate security measures in place, it is vulnerable to attacks such as cache poisoning, distributed denial-of-service (DDoS) attacks and DNS hijacking.

Question 57

What are DNS security solutions?

Accepted Answer

DNS security solutions are designed to protect the domain name system (DNS) infrastructure from various cyber threats and attacks. One solution is DNS security extensions (DNSSEC), which cryptographically signs DNS records to verify their authenticity. DNS filtering solutions, such as DNS-based blacklists and whitelists, help block access to suspicious websites and prevent users from accessing known threats. Additionally, firewalls and intrusion prevention systems (IDS/IPS) can monitor DNS traffic and block malware.

Question 58

Do you need DNS security?

Accepted Answer

Yes, implementing DNS security is essential for ensuring the availability and confidentiality of your network infrastructure and online activities. Regular monitoring and upkeep of DNS servers is also critical to identifying vulnerabilities and maintaining a secure DNS environment.

Question 59

What is DNS security?

Accepted Answer

DNS (domain name system) security refers to the measures taken to protect the DNS infrastructure and its users from cyber threats and attacks. As a critical component of the internet, the DNS translates human-readable domain names into IP addresses that computers use to communicate with each other.

Question 60

What are the additional benefits of G6&#8217;s cloud backup solutions?

Accepted Answer

G6's cloud backup solutions not only provide quick access during IT disaster recovery but also offer benefits such as simplified user accessibility, enhanced security, cost efficiency, and automated storage settings. With synchronized devices across your network to the cloud, you eliminate the chances of broken IT hardware compromising your data.

Question 61

How does G6 leverage the power of the cloud for data backup and recovery?

Accepted Answer

G6's cloud management and storage solutions make data backup an afterthought. We offer innovative solutions for businesses of all sizes, providing quick access during IT disaster recovery while eliminating the risk of broken IT hardware wiping out your information. Cloud backups also offer enhanced security, cost efficiency, and simplified user accessibility.

Question 62

How does G6 align cybersecurity and data backup strategies?

Accepted Answer

G6 understands that no computer network is 100% safe from cyber threats or disasters. Our cybersecurity services, including email security, vulnerability assessments, and security awareness training, fortify your protection. By integrating these with our data backup plans, we ensure your data is secure and recoverable.

Question 63

What does G6 offer in terms of network disaster recovery planning?

Accepted Answer

G6's network disaster recovery planning provides tactical procedures to ensure critical business functions during substantial network upheaval. From detailed steps to restore connectivity to predicting, assessing, and testing the results of a network disaster, our services create a more resilient IT environment in the face of cyberattacks, severe weather, or other disasters.

Question 64

Why is having a data backup plan crucial for my business?

Accepted Answer

G6's data backup plan is essential for protecting your business's long-term survival. Our cloud data backup and recovery services ensure that in the event of cyberattacks, security breaches, or innocent mistakes, you can access vital information, records, customer data, and crucial files during times of catastrophe.

FAQs

What happens during a Microsoft 365 migration, and how long does it take?

Can Microsoft 365 help my business meet CMMC compliance requirements?

What is the difference between Microsoft 365 Business Basic, Standard and Premium?

How much does managed Microsoft 365 and Azure support cost?

What are the biggest Microsoft 365 security risks for small businesses?

Is Microsoft 365 HIPAA compliant out of the box?

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