A local outsourced service desk offers something a national provider simply cannot through accountability, familiarity and the ability to show up in person when it matters. Our team knows Fort Wayne businesses, understands the regional landscape and has built long-term relationships with our clients because we’re invested in this community. When you call G6, you…

Look for defined response time commitments in writing, a local team with on-site capability, background-checked and professionally certified technicians, transparent monthly reporting and a support model that fits your business size and complexity. Be cautious of providers who only offer email ticketing with no phone support, rely entirely on offshore staff or can’t clearly explain…

We use a professional ticketing system to log every support request, track its status and document its resolution. This gives us a complete history of every issue, how long it took to resolve and what was done to fix it. Over time, this data helps us identify recurring problems and address their root causes proactively,…

Absolutely. Our IT service helpdesk is especially designed for distributed teams, since we can connect remotely to diagnose and resolve issues on devices anywhere your employees work. We also support VPN configuration and troubleshooting, remote access setup and endpoint connectivity for home office environments. For issues that require physical presence, our local team can dispatch…

Response times depend on the severity of the issue and the support tier in your service agreement. Critical issues affecting your entire operation receive immediate attention, while lower-priority requests are addressed within defined windows. We track response and resolution times and report them monthly so you always have visibility into the quality of your IT…

We handle the full range of day-to-day IT issues your team encounters, from password resets and account lockouts, software errors and application crashes, email and connectivity problems, printer and peripheral issues, VPN and remote access troubleshooting and hardware failures. For issues that can’t be resolved remotely, our local technicians can come on-site. If an issue…

An outsourced service desk is an IT service helpdesk provided by an external partner rather than in-house staff. We give you the capabilities of a full IT support team without the cost of hiring, training and managing employees. It’s well-suited for businesses that don’t have internal IT staff, as well as for growing organizations that…