Yes. G6 provides 24/7/365 support backed by FBI-backgrounded technicians and a battle-tested methodology behind every engagement. Coverage extends beyond standard business hours so that outages, security incidents and critical failures are addressed regardless of when they occur.
Our 24/7/365 coverage is designed to give clients comprehensive support:
- On-call escalation paths route after-hours alerts from monitoring tools directly to available technicians instead of a general voicemail queue.
- If a monitored system goes offline outside business hours, then an alert is generated automatically and routed to the on-call rotation without waiting for a client to call in.
- FBI background checks on technicians address a security consideration for clients handling sensitive, regulated or government-related data.
- Documented runbooks give after-hours staff the same context a daytime technician would have, reducing dependence on any single person’s memory of a client’s environment.
See our full support model on the managed IT services page or read the FAQ: What is managed IT support and how is it different from break-fix IT services?
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