Does G6 provide 24/7 IT support?

Yes. G6 provides 24/7/365 support backed by FBI-backgrounded technicians and a battle-tested methodology behind every engagement. Coverage extends beyond standard business hours so that outages, security incidents and critical failures are addressed regardless of when they occur.

Our 24/7/365 coverage is designed to give clients comprehensive support:

• On-call escalation paths route after-hours alerts from monitoring tools directly to available technicians instead of a general voicemail queue.
• If a monitored system goes offline outside business hours, then an alert is generated automatically and routed to the on-call rotation without waiting for a client to call in.
• FBI background checks on technicians address a security consideration for clients handling sensitive, regulated or government-related data.
• Documented runbooks give after-hours staff the same context a daytime technician would have, reducing dependence on any single person’s memory of a client’s environment.

See our full support model on the managed IT services page or read the FAQ: What is managed IT support and how is it different from break-fix IT services?